Everyone knows a renovation story. The builder who started three other jobs. The extras that doubled the bill. The 'nearly finished' that lasted a year. Renovations go wrong in the gaps: between the trades, between the estimate and the extras, and between nearly finished and finished.
We close the gaps. One main contractor, one programme, one point of contact, and every cost and every change logged in your client portal the moment it happens, not reconstructed from an email chain later.
For home owners
You renovate once in a lifetime, maybe twice. You shouldn't have to become the project manager to survive it. We run the trades, Building Control and the programme, and before we start you meet the site foreman, who finds out how you want to be kept updated and what you're keeping. At Wembury a family's dated bungalow was reconfigured, extended and refitted from the rewire up, with a new kitchen, bathroom and en-suite. At Keynedon Barton that meant modern style in a traditional house without losing what made it worth keeping.
For landlords and investors
A let is priced on its finish. Regent Street, a two-storey city centre apartment, now lets on Airbnb at a nightly rate well above the local average. Sussex Place, a four-storey Victorian block with one apartment per floor, was refurbished with its original features kept and is let the same way. The investors who use us come back: one is on his fifth project with Craig.
Finished means finished
Handover includes Building Control sign-off, guarantee certificates (12 months as a minimum, ten years on certain elements) and a walk through the finished building, down to the heating and the thermostats. If something isn't what you expected, we work with you until it is.
Projects like yours
How the job runs
- 1Preparation and brief
Your brief becomes two figures: an estimate for the build and an itemised quote for the design work.
- 5Construction
Site work begins. Your project manager runs the day to day and tells you early if anything slips.
- 6Handover
Building Control sign-off, guarantee certificates and a walk through the finished building.
- 7In use
You enjoy it. We remind you when a service or check is due so your guarantees stay valid.
“I'm able to trust him, let go of all of this, let him manage it for me and focus on my other businesses. I've never met anyone more honest, who really understands your individual needs and does it to your budget.”
What a Master Builder means for you
HEX360 is a member of the Federation of Master Builders, the UK's largest trade organisation in the building industry, founded in 1941. Master Builder status goes beyond being checked or rated: a company is vetted before it joins. You can check our membership at any time.
- ✓Vetted on joining: at least 12 months trading, public and employers' liability insurance in place, and credit and director checks passed.
- ✓Bound by the FMB Code of Practice.
- ✓An FMB contract for your project, so we both know where we stand, available on request.
- ✓A warranty on the work through FMB Insurance Services, underwritten at Lloyd's of London, available on request.
- ✓The FMB Dispute Service, which can provide independent dispute resolution should anything go wrong.
Check our membership at fmb.org.uk
Thinking about a project? The FMB's guide to working with your builder (PDF) covers contracts, deposits, budgets, neighbours and what to expect from a Master Builder.
Common questions
Can we live in the house while you work?
It depends on the work. We'll tell you honestly at the site visit whether it's workable, and if it is we plan the programme around it.
Does a renovation need Building Regulations approval?
Parts of it can. Structural changes, new drainage, rewiring and replacement windows are among the work covered by Building Regulations. Cosmetic work isn't. We tell you which parts of your job need it, and we deal with Building Control.
How do I know what's happening on site?
Every client gets a login to Buildertrend, the project management software we run every job through. Schedule, daily logs, change orders, photos and invoices, from any computer, tablet or phone. Nothing is decided without you.
What guarantees do I get?
Guarantee certificates at handover: 12 months as a minimum, and ten years for certain elements of the work, explained so you know exactly what's covered. Appliances we install come with their own guarantees.
Other work we do: Commercial conversions · Listed buildings · New builds and extensions
Work with the very best
If you're ready to start the project you've dreamed of making a reality, but stalled because of the construction company stereotype, now is the time to contact HEX360. Hit the button below and send us a message.
Discuss your project